Refund policy

Thank you for shopping with TasteNest. We want you to receive your food products fresh, safe, and in good condition.

1. Returns

Due to the nature of food products, we generally do not accept returns or exchanges once an order has been delivered, unless the product is damaged, defective, incorrect, spoiled, or otherwise not as described.

If you receive an eligible product, please contact us as soon as possible after delivery.

2. Eligible Refund or Replacement Cases

You may be eligible for a refund or replacement if:

  • You received the wrong product.
  • The product arrived damaged or leaking.
  • The package was significantly damaged during delivery.
  • The product appears spoiled or unsafe to consume on arrival.
  • You received an item that is expired or incorrectly labelled.
  • An item is missing from your order.
  • The product received is substantially different from what you ordered.

We may request photographs or videos of the product, packaging, shipping label, and damage to verify the issue.

3. Non-Refundable Situations

Refunds or replacements may not be provided when:

  • You simply change your mind after receiving the product.
  • You do not like the taste or flavour of the product.
  • The product was damaged after delivery due to improper storage or handling.
  • The customer provided an incorrect or incomplete delivery address.
  • The customer was unavailable to receive the order and the product was subsequently damaged or spoiled.
  • The issue is reported after the applicable complaint period.

4. How to Request a Refund or Replacement

Please contact our customer support team within 24 hours of delivery.

Please provide:

  • Order number
  • Name and contact details
  • Description of the problem
  • Clear photographs/videos of the product and packaging
  • Any other information reasonably required to verify the issue

Email: support@tastenest.com
WhatsApp: [Your WhatsApp Number]

5. Refund Process

Once we receive your complaint, we will review the information and determine whether the order qualifies for a refund or replacement.

If approved, the refund will generally be processed to the original payment method. The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment method.

For Cash on Delivery orders, we may request appropriate bank/payment details to process an approved refund.

6. Replacement

Where appropriate, TasteNest may offer a replacement instead of a refund.

If a replacement is not available, we may provide a refund or another suitable resolution.

7. Cancellation

Order cancellation may be requested before the order has been processed or dispatched.

Once an order has been processed or shipped, cancellation may not be possible, particularly for perishable food products.

If a cancellation is approved, any eligible refund will be processed according to the payment method used.

8. Delivery Issues

If your order has not arrived, arrives significantly damaged, or contains missing/incorrect items, please contact us promptly so that we can investigate the issue with our delivery partner.

9. Important Food Safety Notice

Please check the product packaging and storage instructions after delivery. Store products according to the instructions provided on the product packaging.

If a product appears spoiled, damaged, contaminated, or unsafe to consume, do not consume it. Contact TasteNest immediately with photographs and your order details.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

TasteNest
📧 Email: 
📱 WhatsApp: [  ]
📍 India

We reserve the right to review each refund or replacement request individually and to update this policy when necessary.